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Thync Global, Inc. thanks you for your purchase of Thync Relax Pro. If you purchased the Unlocked version of the Relax Pro, you have 30 days from the date of purchase to return the device and accessories and request a full refund. Please follow the procedures below if you need to return your device.

If you purchased the Thync Relax Pro on the $49/month program, you may cancel your subscription at any time, and you will continue to have access to the subscription through the end of your monthly billing period. Your cancellation will not take effect until your returned device has been received to us as noted in the steps below. We do not provide refunds or credits for any partial-month subscription periods or unused Pads. All sales are final.

Thync Global provides a Limited Warranty on your device.

To properly return your Unlocked Thync Relax Pro, please follow the steps below. Devices received at Thync Global that have not met the steps below will not be refunded.

  • A Return Merchandise Authorization (RMA) must be requested from our Customer Support team within 30 days of your purchase date. To request an RMA, please contact Customer Support at support@thync.com or 408-484-4808.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included in the return (used pads do not have to be returned).
  • The RMA must be included along with your returned product.
  • You must use the return label enclosed with your purchase

Additional terms and conditions:

  • Thync Relax Pro Unlocked purchased in November and December can be returned through January 31 of the following year (or 45 days, whichever is longer).
  • Refunds will be processed within 7 business days of Thync's receipt of product.
  • If you return a product to Thync (a) without an RMA from Thync, or (b) without all parts included in the original package, or (c) is not the Unlocked version, Thync retains the right to either refuse delivery of such return or charge you a restocking fee of 20% of the original price of the product or the retail value of the missing accessories, whichever is higher.